It gives you a receiving address for online purchases. After a parcel arrives, it can be prepared and sent onward to your chosen destination.
Help center
Questions, clearly answered.
The essentials about using your address, receiving parcels and forwarding them onward.
Create an account and select a suitable service plan. Your account information will include the address details needed at checkout.
Yes. Eligible packages from different stores can be received for the same account and handled according to your selected service.
Use the tracking information associated with your shipment. Updates begin when the relevant carrier or handling stage records movement.
See the Countries page for the current destination overview. Some items or routes may have additional restrictions.
Yes. Dangerous, illegal, restricted and carrier-prohibited goods cannot be forwarded. Review the Prohibited Items page before ordering.
Contact our team with your account details and the plan you want to use. Availability can depend on your current shipment status.
The package is identified for your account, recorded and prepared for the next available action under your service plan.
No. Product, destination, customs and carrier rules all matter. Check restrictions before sending a purchase to your forwarding address.
Use the contact form on the home page or email COMPANY_EMAIL. Include enough information for the team to identify your question.
Need help?
Talk to our team.
Send a question and we will get back to you.