1. Scope of service
COMPANY_NAME provides receiving, handling and forwarding services for eligible parcels. Services are subject to availability, destination coverage, carrier requirements and applicable law.
2. Customer account
You must provide complete and accurate account details, protect your access credentials and promptly update information that changes. You are responsible for activity associated with your account.
3. Address use
Your assigned forwarding address may be used only for lawful purchases intended for you or an authorized recipient. It may not be represented as a residence, business registration address or payment address unless expressly permitted.
4. Parcel information
You must accurately describe contents and value and provide any documents required for customs or transport. We may inspect, measure or weigh a package where reasonably necessary.
5. Prohibited goods
You may not send prohibited, dangerous, illegal or restricted goods. The current guidance on the Prohibited Items page forms part of these terms.
6. Fees and payment
Service, storage, handling, customs, return and carrier fees may apply. Amounts due must be paid before a parcel is released unless a different arrangement is confirmed.
7. Delivery and risk
Delivery estimates are not guarantees. Customs processing, weather, carrier operations and incorrect recipient information can cause delays. Claims are subject to the selected carrier's rules and applicable limitations.
8. Storage and unclaimed parcels
Storage limits may apply. If instructions or payment are not received within the allowed period, a parcel may be returned, disposed of or otherwise handled as permitted by law, with related costs charged to the customer.
9. Service changes
We may update routes, plans, prices or these terms when operational or legal requirements change. Continued use after an update constitutes acceptance of the revised terms.
10. Contact
Questions about these terms can be sent to COMPANY_EMAIL. Keep copies of order, tracking and payment information relevant to your request.